Everything you need to know about FAIL Streetwear
Frequently Asked Questions
We've collected the most common questions to give you clear, direct answers about shipping , returns , products , and customer service .
Our goal is transparency , because we believe that trust and communication are part of the journey — just like the imperfection that inspires our brand.
You can purchase directly from our website by choosing the item and size and completing the secure payment process. You'll receive a confirmation email immediately after your purchase.
If your order hasn't been processed yet, you can contact us immediately: we'll try to block or modify it. Once it's shipped, you can still return it .
Orders are processed within 1–2 business days. Delivery times vary between 3 and 10 days depending on the destination.
Yes, all orders include tracked shipping . We'll email you the tracking link as soon as your package is handed over to the courier.
Yes, all orders include tracked shipping . We'll email you the tracking link as soon as your package is handed over to the courier.
For some international destinations , duties or customs taxes may apply. These costs are the responsibility of the customer and will be communicated at checkout.
We accept returns within 14 days of delivery, as long as the items are intact and unworn. Return shipping costs are the responsibility of the customer, unless otherwise stated.
Fill out the contact form with your order number and desired size. We'll guide you through the simplified exchange or repurchase process.
After receiving and inspecting the item, the refund will be issued within 5–7 business days to the original payment method.
You can pay with credit cards , PayPal , Apple Pay , or other secure digital methods. All transactions are made over secure connections.
If you experience any errors or defects, please contact us within 48 hours of delivery. We'll offer a free replacement or a full refund , depending on your preference.
Yes, each piece is made with premium materials , durable stitching, and long-lasting prints. We aim to ensure comfort, style, and quality over time.
We recommend gentle washes at low temperatures and avoiding high-intensity dryers. Each item has specific instructions on the label.
Yes, but we always recommend consulting the size guide available on each product page. If you have any questions, please contact us before purchasing.
You can contact us via the Contact section of the website or at the email address provided. Our team will respond within 24–48 business hours with personalized support.
We believe in responsible production and collaboration with suppliers who respect people and the environment. Every choice is geared toward more ethical and conscious fashion.
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If you haven't found the answer you're looking for, please contact us: every question helps us improve.
FAIL Streetwear was born to create dialogue, not distance. Transparency and customer care are as much a part of our identity as our graphics and our garments.
